Call Centre / Customer Service Recruitment Agencies Directory
Ideal Recruit
Wild Recruitment
Osborne Appointments
Pertemps Office & Professional
Acorn Recruitment
Point Recruitment
Page Personnel
AK Recruitment
Axiom Personnel
Connections Recruitment
Gleeson Recruitment Group
Work Wales
Concept Resources
Winners Recruitment
1-1 Recruitment
Intro Personnel Ltd
Personnel Link
Technical Prospects Limited
Copperfield Recruitment
FS Consultancy Services
Smith & Reed Recruitment
Five Rivers Recruitment
Thomas Search
Contact Centre Recruit
Accept Recruitment
Executive Support Services
Brook Street
Hays Call Centre
Floss Agency
Get Recruited
Bamford Contract Services
Pertemps
The Recruitment Consultancy
Pro-Found Recruitment Solutions Ltd
Think Specialist Recruitment
Total Recruitment Group
Catalyst Recruitment
Brightwork
Job Switch
Optimal Recruitment
Proactive Personnel Ltd
Recruited UK Limited
Siamo Recruitment
Industria Personnel Services
Recruit North Ltd
Manpower
Platinum Personnel Solutions
Paterson Recruitment
Rubicon People Partnership
Recruitment South East Ltd
Adele Carr Financial Recruitment
Adecco
Office Angels
AllNeeds Recruitment
Dorchester Search and Selection
Tudor Employment Agency
Most Popular Call Centre / Customer Service Job Roles
Most Popular Locations for Call Centre / Customer Service
England
AvonBedfordshire
Berkshire
Buckinghamshire
Cambridgeshire
Cheshire
Cleveland
Cumbria
Derbyshire
Devon
Dorset
County Durham
Essex
Gloucestershire
Hampshire
More information
Despite a recent wave of outsourcing in the industry, the Customer Service Sector employs more than 300,000 personnel in the UK and doles out over £5 billion in annual wages. In the past few years - having become notoriously inefficient due to communication issues - there has been a gradual reversal in the outsourcing of Call Centre Staff positions, and the number of UK jobs appears to be slowly rebounding.
Customer service recruitment
Recruitment agencies are especially looking for candidates with patience, an ability to learn quickly, and strong verbal communication skills, (bilingual applicants have a considerable advantage). Typing proficiency and IT literacy are also desirable qualities, but aside from these basic skills, there are no formal requirements for entry into the field. Training is typically given on the job, and no degrees or certification are needed.
Salaries
Employees on the low end of the salary scale tend to earn between £13K and £15K annually, but experienced professionals, including Team Leaders and Managers, usually earn closer to £25K. The overall average salary in the UK is about £17K. Employment is available on part-time and full-time basis, and the working hours are standard: rarely requiring overtime. Some companies, however, do staff night shifts and offer 24/7 customer support. Secretarial recruitment agencies report that call centre staff will sometimes make the move to office based jobs and are perfectly suited to those with a good telephone manner.
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